These terms apply to every enquiry and order placed with Green Crackers through greencrackersonline.com, by WhatsApp or by phone. By placing an order you agree to them, together with our refund policy and privacy policy.

1. Who we are

greencrackersonline.com is run by Green Crackers, a GST-registered fireworks seller operating from Sivakasi and Vallioor, Tamil Nadu. Fireworks cannot be sold through e-commerce websites, so this website is for you to see the products we have and send us an enquiry. We contact you after your enquiry to confirm it, and you pay us directly from your own UPI app or bank account. The website does not take card or online payments.

2. Orders

• The minimum order is ₹5,000.
• You receive an Order ID and a private status link when you order. An order is confirmed only after we verify your full payment.
• Prices are tax included and are the prices you pay. The printed MRP is shown for comparison only.
• Product photos show the product type. Packaging and colours can vary between batches.
• You must be 18 or older to place an order.

3. Payment

• Pay only to Green Crackers, by the GPay number, UPI IDs, QR or bank account shown on our payment details page.
• Full payment is required before dispatch. Cash on delivery is not possible.
• Pay the exact amount shown and enter the transaction ID on your status page.
• We are not responsible for payments made to any other account or payee name.

4. Delivery

• Orders travel by lorry to the transport parcel office nearest your address. There is no home delivery. You collect the parcel with your Order ID.
• The lorry charge depends on your state and is shown before you confirm. It is free above ₹10,000 in Tamil Nadu, Puducherry and Bengaluru, and above ₹25,000 elsewhere.
• Allow a minimum of 15–30 days from dispatch. Orders placed by your state’s cut-off date are delivered before Diwali, or refunded in full.
• Andaman, Lakshadweep, Ladakh and Daman-Diu are not served.

5. Cancellations and refunds

Paid orders can be cancelled until they are packed, for a full refund. Delivered orders cannot be returned. Full details are in our refund policy.

6. Safe and lawful use

Fireworks must be stored, carried and used safely, and only where and when local rules allow. The buyer is responsible for following local regulations and our safety tips. Children should use fireworks only under adult supervision.

7. Liability

Our liability for any order is limited to the amount paid for that order. We are not liable for injury, loss or damage caused by misuse, unsafe storage or use of the products, or for delays caused by events outside our control such as transport strikes, weather or government restrictions.

8. Content

The text, photos, logos and design of this website belong to Green Crackers and may not be copied without written permission. Brand names belong to their manufacturers.

9. Changes and disputes

We may update these terms. The version shown when you place your order applies to that order. These terms are governed by Indian law, and disputes are subject to the courts of Tamil Nadu.

10. Contact

WhatsApp or call 75503 57737, Monday to Saturday, 9 am to 7 pm, or email contact@greencrackersonline.com.